FREQUENTLY ASKED QUESTIONS
Q: Will my playoff payment be applied toward my renewal?
A: Immediately following post season play, payments for playoff tickets and parking not played/hosted will be credited toward the renewal of your season ticket account. If you would like a refund, please submit a request in writing to fans@falcons.nfl.com from the email address on account by January 30, 2012. Please allow 2-4 weeks to process.
Q: When is the deadline to renew?
A: Season ticket accounts must be enrolled in one of the payment options by the final renewal deadline of February 15, 2012.
Q: When will my account invoice be available to renew online?
A: All accounts will have access to their online MyFalcons account beginning in January. You will receive your mailed invoice in mid-January.
Q: What are the Early Bird renewal incentives?
A: By renewing early, you will have an opportunity to win one of more than a hundred prizes. Winners will be randomly selected from accounts that have enrolled in one of the renewal payment options by January 20, 2012 at 11:59 p.m.
Q: I am ready to renew – how do I pay?
- Phone – Dial 855.222.3267, and select 1 when prompted. You will need your account number and password/PIN
- Online – Pay quickly and securely online through www.myfalconstickets.com. You will need your account number and password/PIN
- Automatic Bank Draft Center –Select the date to be charged monthly! Enroll in the Automatic Bank Draft Center. Your monthly payments will be processed as a direct debit from your bank account. To set up your account, please go to www.myfalconstickets.com and click the box Automatic Bank Draft Center.
Receive 2% back* on a Falcons365 gift card when using the new Automatic Bank Draft Center. Your account must be renewed by February 15, 2012 to receive this special incentive. (i.e. $2000 Purchased = $40 Falcons365 gift card)
*Entire account balance must be paid through the Automatic Bank Draft Center. You will receive 2% back on the total amount paid in the form of a Falcons365 gift card. Not redeemable for cash. Falcons 365 gift card will be mailed to the account address on file in July. Account must be paid in full by June 1, 2012
To set up your personalized payment, you will need to create an account through the Automactic Bank Draft Center offered by SunTrust, the official bank of the Atlanta Falcons. Payments will be processed as a direct debit from your bank account. To set up your account, please follow the steps below.
Create your account now through the Automatic Bank Draft Center
- You will need your season ticket account number to process your payment
- Select payment option: Recurring or Single Payment
- Enter Amount and Date to be processed
- Click “Submit Payment”
Q: What happens if I decide to not pay for my season tickets? Will I lose my seats?
A: Yes, all non-renewed seats will be made available to renewing season ticket holders during the relocation and additional seat processes and then to new buyers on the priority list.
Q: Why can’t I wait to pay for my tickets until I know what seats will be available?
A: All accounts that renew by the deadline will have the opportunity to relocate or add available seating based on the account’s seniority. The relocation and additional seat processes will begin with season ticket holders who have renewed and then to new buyers on the priority list.
Q: Who can help me with my specific account questions?
A: The Falcons service team is dedicated to providing personalized attention for our season ticket holders. Anyone on the service team can assist you with your account. Chat Live with us online at www.myfalconstickets.com, email us at fans@falcons.nfl.com or call us at 855.222.3267 and select option 2.
Relocations and Additional Seats
Q: Can I relocate my seats?
A: Yes! A key benefit as being a season ticket holder is the option to relocate yours seats during the relocation process. Our relocation and additional seat process is now online!
- Seniority of account is the year in which your account was opened and renewed consecutively each year. Please note that 1976 is the first year our system shows and the first year to begin the processes.
- You will receive your log in date and time in early March.
- Starting in March, after renewing your existing account, you will receive the first opportunity to select from open seats before any new season ticket holders from the 2012 Priority List.
- Once you have accessed the online tool, you will then be able to view and select available seats (similar to picking out a seat on an airline).
- To review steps please visit http://tickets.atlantafalcons.com/season-ticket-holders/relocation-process/
To enroll in the relocation or add seat processes, complete the following steps:
- Renew your account by selecting any payment option by February 15, 2012.
- Log into your MyFalcons account at www.myfalconstickets.com
- On the left margin under ‘Quick Links’ select ‘view/edit settings’
- Under Personal Settings select ‘Manage My Personal Profile’
- Type the word ‘YES” to the question "Do you wish to participate in online relocation?”
- If you would like to also add seats, type the word ‘YES’ to the question “Do you wish to add seats for the 2012 season?”
- Click “SAVE” your personal Identification number is the same as your password
Q: Can I add seats to my account?
A: Yes! A benefit of being a season ticket holder is the option to add seats to your account during the relocation process.
Q: What is account seniority?
A: Accounts are assigned a seniority year representing the first year in which full season tickets were purchased. To continue to earn seniority from year to year, accounts must renew a season ticket package every year consecutively without any interruption. Those account holders who do not renew the account for any given year forfeit their original seniority year.
My Payment Options
Q: What payment options are available to me?
A: Take advantage of any of our four flexible payment options:
Option 1: Five monthly automatic interest free payments (credit and debit cards only accepted)
Allows you to put down the lowest payment when using a credit or debit card. Renew and leave the rest to us! We will process your payment the first business day of each month automatically for the remaining 4 months.
Option 2: NEW! Automatic Bank Draft Center
Manage payments yourself…you decide the date!
Monthly payments allowing you to select the date for your payment to be processed using your bank account.
- Create your account now through the Automatic Bank Draft Center
- You will need your account number to process your payment
- Select payment option: Recurring or Single Payment
- Enter Amount and Date to be processed
Option 3: Two Installments
Allows you to pay your first payment of 40% using any form of payment method and your second payment of 60% will be due June 1, 2012.
Option 4: Pay in Full
Simple, quick and convenient…Pay your balance in full now or by Friday, February 15!
Q: How does the Five-monthly payment plan work?
A: Simply log into your MyFalcons account, select the monthly payment option and leave the rest to us! We will automatically charge your credit or debit card the first week of each month. Please make sure that we are able to process your card to avoid the decline service fee. The expiration date on the card submitted should by June 1, 2012.
Q: I don’t want to use a credit card, what payment options are for me?
A: Option 2, 3, & 4 above are all available to you.
Q: How does the Personalized Payment Center work?
A: You will need to create your account now through the Automatic Bank Draft Center Pay your first 20% on or before February 15, 2012 and select the date you would like the remaining 4 months payments to be processed. Your account must be paid in full on June 1, 2012.
Q: How is my payment process when I relocate?
A: If you choose to relocate to a higher price level and have paid in full or at least 40% of your 2012 season ticket price, your final invoice will reflect the updated amount. If you are on a monthly payment plan, the price difference will be spread evenly over your remaining payments.
Q: How can I buy parking?
A: You will have the option to renew your parking in May. If you did not have parking for the 2011 season, you will be notified via email with available options in July. Please check www.myfalconstickets.com for up to date information.
Season Ticket Holder Refund Policy
Q: Can I receive a refund once I renew my seats?
A: All season ticket monies are nonrefundable. Once an account is renewed, all monies are nonrefundable and cannot be used towards the purchase of single game or package plans.
Q: Can I delete seats from my account?
A: Seats cannot be deleted after the renewal deadline of February 15, 2012.
A: Seats can be deleted from your account prior to the renewal deadline. You must submit written notification and indicate the seats needing to be dropped on your renewal invoice at time of renewal.
*The Falcons reserve the right to adjust your seat assignment when a single seat is deleted or when a deletion results in a single seat in the row.
