Sign up for the 2015 Season Ticket Priority List

8:30 am, January 20, 2015 Click Here

FREQUENTLY ASKED QUESTIONS

People-Powered Customer Service for Atlanta Falcons

 

 


New Stadium

Renewal Basics

Early Bird Deadline is January 26, 2015

When is the deadline to renew?

Season ticket accounts must be enrolled in one of the payment options by the final renewal deadline of February 16, 2015.

When will my account invoice be available to renew online?

All accounts can view their 2015 Renewal Invoice in their MyFalcons Account today.

What are the Early Bird renewal incentives?

By renewing early, you will have an opportunity to win one of more than a hundred prizes. Winners will be randomly selected from accounts that have enrolled in one of the renewal payment options by January 26, 2015 at 11:59 p.m.

 

Incentives Include

  • Two Super Bowl tickets
  • Sideline passes
  • Two tickets to any regular season away game
  • Autographed jerseys, helmets, and footballs

What happens if I decide to not pay for my season tickets? Will I lose my seats?

Yes, all non-renewed seats will be made available to renewing season ticket holders during the relocation and additional seat processes and then to new buyers on the priority list.

Why can’t I wait to pay for my tickets until I know what seats will be available?

All accounts that renew by the deadline will have the opportunity to relocate or add available seating based on the account’s seniority. The relocation and additional seat processes will begin with season ticket holders who have renewed and then to new buyers on the priority list.

How can I buy parking?

You will have the option to renew your parking in May. If you did not have parking for the 2014 season, you will be notified via email with available options in July. Please check MyFalcons Tickets for up to date information.

Who can help me with my specific account questions?

The Falcons service team is dedicated to providing personalized attention for our season ticket holders. Anyone on the service team can assist you with your account. Chat Live with us online, email us at fans@falcons.nfl.com or call us at 855.222.3267 and select option 2

Relocations and Additional Seats

Can I relocate my seats?

Yes! A key benefit as a season ticket holder is the option to relocate yours seats during the relocation process. Our relocation and additional seat process will be completed online.

 

Online Relocation and Additional Seat System:

  • Seniority of account is the year in which your account was opened and renewed consecutively each year. Please note that 1976 is the first year our system shows and the first year to begin the processes.
  • You will receive your log in date and time in early March through the email address associated with your account.
  • Starting in March, after renewing your existing account, you will receive the first opportunity to select from open seats before any new season ticket holders from the 2015 Priority List.
  • Once you have accessed the online tool, you will then be able to view and select available seats (similar to picking out a seat on an airline).
  • If you wish to add seats to your account, you may do so at your relocation date and time. In high demand areas, seating is reserved for relocation only and will not be allowed to be added to your account. Seating in these areas will be noted in the box as you scroll over the available seats.

To enroll in the relocation or add seat processes, complete the following steps:

  1. Renew your account by selecting any payment option by February 16, 2015.
  2. Log into your MyFalcons account at MyFalcons Tickets
  3. On the left margin under ‘Edit My Profile’ select ‘view/edit settings’
  4. Under Personal Settings select ‘Manage My Personal Profile’
  5. Type the word ‘YES” to the question "Do you wish to participate in online relocation?”
  6. If you would like to also add seats, type the word ‘YES’ to the question “Do you wish to add seats for the 2015 season?”
  7. Click “SAVE”

You will be assigned an appointment date and time to go through each of the seat relocation and add processes.

Can I add seats to my account?

Yes! A benefit of being a season ticket holder is the option to add seats to your account during the relocation process. To add seats to your account, you may do so on your relocation date and time. In high demand areas, seating is reserved for relocation only and will not be allowed to be added to your account. Seating in these areas will be noted in the box as you scroll over the available seats.

What is account seniority?

Accounts are assigned a seniority year representing the first year in which full season tickets were purchased. To continue to earn seniority from year to year, accounts must renew their season ticket account every year consecutively. Those account holders who do not renew the account for any given year forfeit their original seniority year.

Payment Options

What payment options are available to me?

Take advantage of any of our four flexible payment options:

 

  • Option 1: Five monthly automatic interest free payments (credit and debit cards accepted*) Allows you to put down the lowest payment when using a credit or debit card. Renew and leave the rest to us! We will process your payment the first business day of each month automatically for the remaining 4 months
  • Option 2: Bank Draft (ACH) Payment INCENTIVE!
    • Extra perk to renewing your account and paying by bank draft (ACH)
    • Receive 2% back* on an OfficialFalconsgear.com gift card when paying via bank draft (ACH). Your account must be renewed by February 16, 2015 to receive this special incentive. (i.e. $2000 Purchased = $40 Official Falcons Gear Store gift card)
    • *Entire account balance must be paid via bank draft (ACH). You will receive 2% back on the total amount paid in the form of an OfficialFalconsgear.com gift card. Not redeemable for cash. OfficialFalconsgear.com gift card will be mailed to the account address on file in August. Account must be paid in full by June 1, 2015. Credit card, cash and/or debit card payments do not qualify
  • Option 3:Two Payments (any form of payment accepted*) Allows you to pay your first payment of 40% using any form of payment method and your second payment of 60% will be due June 1, 2015.
  • Option 4: Pay in Full (cash, credit and debit cards, checks and cashier’s checks accepted*) Simple, quick and convenient…Pay your balance in full now or by Monday, February 16!

How does the Five-monthly payment plan work?

Simply log into your MyFalcons account, select the monthly payment option and leave the rest to us! We will automatically charge your credit or debit card the first week of each month. Please make sure that we are able to process your card to avoid the $20 decline service fee. The expiration date on the card submitted should be no earlier than June 1, 2015.

I don’t want to use a credit card, what payment options are for me?

Option 2, 3, & 4 above are all available to you.

How to Renew Your Account

I am ready to renew – how do I pay?

  • Phone – Dial 855.222.3627, and select 1 when prompted. You will need your account number and password/PIN
  • Online – Pay quickly and securely online through MyFalcons Tickets. You will need your account number and password/PIN

Who can help me with my specific account questions?

The Falcons service team is dedicated to providing personalized attention for our season ticket holders. Anyone on the service team can assist you with your account. Chat Live with us online, email us at fans@falcons.nfl.com or call us at 855.222.3267 and select option 2

Season Ticket Holder Basics

What benefits are there for being a season ticket holder?

Season ticket holders can view benefits on our Season Ticket Holder benefits page click HERE

How can I purchase additional tickets to individual games?

Single game tickets are on sale now. Season ticket holders can purchase through Ticketmaster or by clicking here. All season ticket holders received a pre-sale passcode through email.

How can I buy parking?

Parking is now availble on a game day basis through Parking Panda.

When can I make changes to my account?

Season ticket holders are able to make changes via their MyFalcons Account at this time.

How can I update the contact information on my account?

Season ticket holders are able to update account information inside their MyFalcons Account. View our Step by Step Guide