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FREQUENTLY ASKED QUESTIONS

People-Powered Customer Service for Atlanta Falcons

 

 


New Stadium

Renewal Basics

Early Bird Deadline is January 26, 2015

When is the deadline to renew?

Season ticket accounts must be enrolled in one of the payment options by the final renewal deadline of February 16, 2015.

When will my account invoice be available to renew online?

All accounts can view their 2015 Renewal Invoice in their MyFalcons Account today.

What are the Early Bird renewal incentives?

By renewing early, you will have an opportunity to win one of more than a hundred prizes. Winners will be randomly selected from accounts that have enrolled in one of the renewal payment options by January 26, 2015 at 11:59 p.m.

 

Incentives Include

  • Two Super Bowl tickets
  • Sideline passes
  • Two tickets to any regular season away game
  • Autographed jerseys, helmets, and footballs

What happens if I decide to not pay for my season tickets? Will I lose my seats?

Yes, all non-renewed seats will be made available to renewing season ticket holders during the relocation and additional seat processes and then to new buyers on the priority list.

Why can’t I wait to pay for my tickets until I know what seats will be available?

All accounts that renew by the deadline will have the opportunity to relocate or add available seating based on the account’s seniority. The relocation and additional seat processes will begin with season ticket holders who have renewed and then to new buyers on the priority list.

How can I buy parking?

You will have the option to renew your parking in May. If you did not have parking for the 2014 season, you will be notified via email with available options in July. Please check MyFalcons Tickets for up to date information.

Who can help me with my specific account questions?

The Falcons service team is dedicated to providing personalized attention for our season ticket holders. Anyone on the service team can assist you with your account. Chat Live with us online, email us at fans@falcons.nfl.com or call us at 855.222.3267 and select option 2

Playoffs

When is the deadline to purchase playoff tickets?

Accounts must be paid in full immediately or you forfeit your right to purchase your same season seats for any of the playoff games that potentially could be hosted at the Georgia Dome. Your entire account, meaning the total number of seats and parking (if applicable) must be purchased for the playoffs. Removing/deleting a portion of your season ticket account is not permitted during the playoffs.

When will my playoff invoice be available online?

Your playoff invoice is now available online. You will be invoiced for your same seat location and parking (if applicable). Playoff payments toward seats and parking for games not hosted will automatically be credited to your Season Ticket Account.

How many additional seats can I purchase?

(Limit of 8 seats) After paying your existing playoff invoice you become eligible to buy additional playoff strips (2 games) at the single game price through your online account. The Pay As We Play option is not available for additional tickets.

When will playoff tickets be mailed?

Playoff tickets will not be mailed to season ticket holders. Season ticket holders must print their tickets at home using thier MyFalcons Account, or use their mobile device in order to present their ticket at the gate.

What happens if I have left over money from the playoffs?

At the conclusion of the playoffs, all playoff payments are automatically credited toward season ticket accounts as a 2015 renewal payment. Account holders can request a refund of the playoff payment prior to February 15, 2015. Playoff refund requests must be submitted in writing from the account holder of record prior to February 15, 2015 to Atlanta Falcons Ticket Operations: 1 Georgia Dome Drive, Atlanta, GA 30313

Who can help me with my specific account questions?

The Falcons service team is dedicated to providing personalized attention for our season ticket holders. Anyone on the service team can assist you with your account. Chat Live with us online, email us at fans@falcons.nfl.com or call us at 855.222.3267 and select option 2

Relocations and Additional Seats

Can I relocate my seats?

Yes! A key benefit as a season ticket holder is the option to relocate yours seats during the relocation process. Our relocation and additional seat process will be completed online.

 

Online Relocation and Additional Seat System:

  • Seniority of account is the year in which your account was opened and renewed consecutively each year. Please note that 1976 is the first year our system shows and the first year to begin the processes.
  • You will receive your log in date and time in early March through the email address associated with your account.
  • Starting in March, after renewing your existing account, you will receive the first opportunity to select from open seats before any new season ticket holders from the 2015 Priority List.
  • Once you have accessed the online tool, you will then be able to view and select available seats (similar to picking out a seat on an airline).
  • If you wish to add seats to your account, you may do so at your relocation date and time. In high demand areas, seating is reserved for relocation only and will not be allowed to be added to your account. Seating in these areas will be noted in the box as you scroll over the available seats.

To enroll in the relocation or add seat processes, complete the following steps:

  1. Renew your account by selecting any payment option by February 16, 2015.
  2. Log into your MyFalcons account at MyFalcons Tickets
  3. On the left margin under ‘Edit My Profile’ select ‘view/edit settings’
  4. Under Personal Settings select ‘Manage My Personal Profile’
  5. Type the word ‘YES” to the question "Do you wish to participate in online relocation?”
  6. If you would like to also add seats, type the word ‘YES’ to the question “Do you wish to add seats for the 2015 season?”
  7. Click “SAVE”

You will be assigned an appointment date and time to go through each of the seat relocation and add processes.

Can I add seats to my account?

Yes! A benefit of being a season ticket holder is the option to add seats to your account during the relocation process. To add seats to your account, you may do so on your relocation date and time. In high demand areas, seating is reserved for relocation only and will not be allowed to be added to your account. Seating in these areas will be noted in the box as you scroll over the available seats.

What is account seniority?

Accounts are assigned a seniority year representing the first year in which full season tickets were purchased. To continue to earn seniority from year to year, accounts must renew their season ticket account every year consecutively. Those account holders who do not renew the account for any given year forfeit their original seniority year.

Payment Options

What payment options are available to me?

Take advantage of any of our four flexible payment options:

 

  • Option 1: Five monthly automatic interest free payments (credit and debit cards accepted*) Allows you to put down the lowest payment when using a credit or debit card. Renew and leave the rest to us! We will process your payment the first business day of each month automatically for the remaining 4 months
  • Option 2: Bank Draft (ACH) Payment INCENTIVE!
    • Extra perk to renewing your account and paying by bank draft (ACH)
    • Receive 2% back* on an OfficialFalconsgear.com gift card when paying via bank draft (ACH). Your account must be renewed by February 16, 2015 to receive this special incentive. (i.e. $2000 Purchased = $40 Official Falcons Gear Store gift card)
    • *Entire account balance must be paid via bank draft (ACH). You will receive 2% back on the total amount paid in the form of an OfficialFalconsgear.com gift card. Not redeemable for cash. OfficialFalconsgear.com gift card will be mailed to the account address on file in August. Account must be paid in full by June 1, 2015. Credit card, cash and/or debit card payments do not qualify
  • Option 3:Two Payments (any form of payment accepted*) Allows you to pay your first payment of 40% using any form of payment method and your second payment of 60% will be due June 1, 2015.
  • Option 4: Pay in Full (cash, credit and debit cards, checks and cashier’s checks accepted*) Simple, quick and convenient…Pay your balance in full now or by Monday, February 16!

How does the Five-monthly payment plan work?

Simply log into your MyFalcons account, select the monthly payment option and leave the rest to us! We will automatically charge your credit or debit card the first week of each month. Please make sure that we are able to process your card to avoid the $20 decline service fee. The expiration date on the card submitted should be no earlier than June 1, 2015.

I don’t want to use a credit card, what payment options are for me?

Option 2, 3, & 4 above are all available to you.

How to Renew Your Account

I am ready to renew – how do I pay?

  • Phone – Dial 855.222.3627, and select 1 when prompted. You will need your account number and password/PIN
  • Online – Pay quickly and securely online through MyFalcons Tickets. You will need your account number and password/PIN

Who can help me with my specific account questions?

The Falcons service team is dedicated to providing personalized attention for our season ticket holders. Anyone on the service team can assist you with your account. Chat Live with us online, email us at fans@falcons.nfl.com or call us at 855.222.3267 and select option 2

Season Ticket Holder Basics

What benefits are there for being a season ticket holder?

Season ticket holders can view benefits on our Season Ticket Holder benefits page click HERE

How can I purchase additional tickets to individual games?

Single game tickets are on sale now. Season ticket holders can purchase through Ticketmaster or by clicking here. All season ticket holders received a pre-sale passcode through email.

How can I buy parking?

Parking is now availble on a game day basis through Parking Panda.

When can I make changes to my account?

Season ticket holders are able to make changes via their MyFalcons Account at this time.

How can I update the contact information on my account?

Season ticket holders are able to update account information inside their MyFalcons Account. View our Step by Step Guide

Memories

What is Memories?

Memories is a brand new game day service, offering unique and exclusive experiences for season ticket holders. Check out the feature from your Game Day Playbook here.

How do I access Memories?

Memories are only available through the Atlanta Falcons Mobile App on Iphone or Android View a Step by Step guide HERE.

What is the cost for each Memory experience?

Click Here to view Memories experiences and their cost.

Online Ticket Programs

How do I print my tickets from home?

Ticket holders are able to print tickets at home through their MyFalcons Account. View our How To Guide

How do I email/transer my tickets?

Ticket holders are able to email/transfer tickets at home through their MyFalcons Account. View our How To Guide

How does Mobile Ticket Entry work?

Ticket holders are able to enter the game using their smart phone as a ticket,Learn More.

Game Day Basics

Does my child need a ticket to the game?

Children are not required to have a ticket if less than 33 inches in height and not utilizing a seat.

How do I get to my parking lot?

Don't use your GPS on Game Day! Find Directions here

Where is Will Call and when does Will Call open?

The Falcons will call windows are located on the North side of the Georgia Dome between Gates B and C. The windows open two hours prior to kickoff and remain open until halftime. Picture identification is required to pick up tickets.

How do I report an incident or inapporpriate behavior during a game?

Fans are encouraged to report any inappropriate behavior to the nearest security guard or Georgia Dome employee. Fans wishing to report inappropriate or suspicious behavior may also do so by either texting or calling our assistance hotline.

 

  1. Text the word “Dome” to 69050
  2. Call the assistance hotline at 404-223-8850

What are the rules for tailgating

Tailgating before games is allowed in all Georgia Dome operated parking lots (excludes parking decks). Lots open 5 hours prior to kickoff and close 2 hours after each game. Vehicles may take up only one parking space, and tailgating equipment may not extend beyond the parking space, or impede vehicle driving through the lot.

Can I bring in my camera?

Small cameras are allowed if they are for personal in use. Professional cameras and cameras with interchangeable lens and video cameras are prohibited.

What if I need accessible seating for a game?

Since the vast majority of home games sell out in advance, fans are encouraged to make arrangements for ADA seating as far in advance as possible, however, alternate seating may not be available. If you hold a ticket for a price level that we do not have ADA seating available for, the ticket holder will be given the options available and must pay the difference if moving to a higher price level.


All accessible tickets are issued for an assigned location and will only be honored for that specific location. Based on availability, one to four accessible tickets may be purchased. Additional tickets may be purchased and, although every effort will be made to provide seating as close as possible, the additional seats may not be adjacent to the accessible seats. Fans in wheelchairs must have a ticket for an accessible space to ensure that they can be accommodated.



*Accessible seating ticket fraud includes, but is not limited to, misrepresentation of a physical disability or impairment for the purpose of obtaining accessible seating. The Falcons Ticket Office reserves the right to take appropriate action up to and including relocation, removal or season ticket revocation for accessible seating fraud.

NFL Clear Bag Policy

What kind of bag can I bring into the game?

Small clutch purses, with or without a handle or strap, are permitted along with NFL approved clear plastic/pvc 12” by 6” by 12” bag or the one-gallon freezer bag.

What if I have special medical equipment I need to have with me at all times, where do I put that?

An exception will be made for medical necessary items after proper inspection at a specified stadium gate designated for this purpose.

What happens if I show up at the gate with a bag that is not permitted?

Fans carrying bags that do not meet the criteria will not be allowed in the stadium and will be turned away at the gates.

What about diaper bags?

All contents within a diaper bag can be carried in a clear bag as with all other larger bags and purses. Each member of a family, including children, would be allowed to carry an approved clear bag and a clutch purse into the stadium.

View more clear bag policy FAQs