Where do I access the online relocation?
Where do I find my log in information?
Your log in information is the same as your MyFalcons Account. Please note that passwords for Online Relocation are case-sensitive while your MyFalcons is not.
Email us at firstname.lastname@example.org
if you need your account number and/or password. Email must come from the email address on your account to receive your log in information.
What if I need accessible seating for 2014?
Accessible seating is not available in the online relocation process. Request for accessible seating needs to be submitted to the Ticket Office directly. Call us at 855-222-FANS(3267) or Email us at email@example.com
to request accessible seating.
Can I change my log in date and time?
We are unable to move log in dates and times to earlier in the relocation process, however times can adjusted further back to accommodate season ticket holders that are unable to relocate during their 48 hour window.
Can I access the relocation after selecting seating?
After completing a seating selection for the 2014 season, season ticket holders will be unable to re-access the relocation program to make a change in seating for 2014. Your seating selection will be finalized after you confirm in the online relocation program.
When can I see my new seating in my online account?
Seating changes will not be reflected in your online MyFalcons Account until after the entire relocation process has been completed for our season ticket holders, we anticipate changes being available no later then April 1st.
Relocations and Additional Seats
Can I relocate my seats?
Yes! A key benefit as a season ticket holder is the option to relocate yours seats during the relocation process. If you are interested in relocating your seats for 2014 please contact the Service Team immediately, call us at 855-222-FANS(3267) or email us at firstname.lastname@example.org
Online Relocation and Additional Seat System!
- Season Ticket Holders that have renewed by February 17, 2014 and wish to relocate or add seats will be assigned a date and time based on the account’s seniority. Seniority of account is the year in which your account was opened and renewed consecutively each year. Please note that 1976 is the first year our system shows and the first year to begin the processes.
- You will receive your log in date and time via email in early March.
- Starting in March, after renewing your existing account, you will receive the first opportunity to select from open seats before any new season ticket holders from the 2014 Priority List.
- Once you have accessed the online tool, you will then be able to view and select available seats (similar to picking out a seat on an airline).
- If you wish to add seats to your account, you may do so at your relocation date and time. In high demand areas, seating is reserved for relocation only and will not be allowed to be added to your account. Seating in these areas will be noted in the box as you scroll over the available seats.
Can I add seats to my account?
Yes! A benefit of being a season ticket holder is the option to add seats to your account during the relocation process. To add seats to your account, you may do so on your relocation date and time. In high demand areas, seating is reserved for relocation only and will not be allowed to be added to your account. Seating in these areas will be noted in the box as you scroll over the available seats.
What is account seniority?
Accounts are assigned a seniority year representing the first year in which full season tickets were purchased. To continue to earn seniority from year to year, accounts must renew their season ticket account every year consecutively. Those account holders who do not renew the account for any given year forfeit their original seniority year.
How to Renew Your Account
I am ready to renew – how do I pay?
At this time seating has been released from season ticket holders accounts, if you are looking to return as a season ticket holder please contact us as soon as possible. We may not be able to guarantee the same seating from the 2013 season, but you will be able to maintain your account seniority. Call us at 855-222-FANS(3267) or Email us at email@example.com
Who can help me with my specific account questions?
The Falcons service team is dedicated to providing personalized attention for our season ticket holders. Anyone on the service team can assist you with your account. Chat Live with us online
, email us at firstname.lastname@example.org
or call us at 855.222.3267 and select option 2
2014 London Game – Season Ticket Holder FAQ
Why did you decide to play a game in London?
We, along with Mayor Reed, Governor Deal and other leaders of economic development in our city and state, see this as a great opportunity to showcase the Falcons, Atlanta and the entire state of Georgia to a large international audience. We believe this opportunity will help promote and drive tourism and business development. We are also proud to represent and support the NFL in building its global brand. The league's games in London are very good for the sport.
Who will you play against, and what date is the game?
The Falcons will be playing the Detriot Lions on October 26th
How are the teams selected by the NFL?
The NFL looks for teams that they feel would be of interest to UK fans, along with teams that they know feel strongly about increasing the NFL’s international fan base and expanding their own brands globally. There is plenty of interest by NFL teams to participate in the NFL International Series. The Falcons expressed an interest in being considered.
Did the Falcons have the option of saying no to this game?
We were not required to play this game, but we think it's an honor to have been selected.
You're giving up a home game. Couldn't you have been the visiting team?
The schedule of opponents plays a role in the selection of home versus away teams. In addition, the home team receives certain privileges and benefits, such as branding in Wembley Stadium to make it look and feel like a home game right down to the crowd support, and substantial marketing and communications opportunities that will showcase the team and Atlanta. In addition, there is a home field advantage generated by the crowd.
Do you make additional money by moving the game?
No. NFL International largely controls the game. The Falcons and Georgia Dome do get reimbursed for any lost income related to one fewer home game, and NFL International covers the costs of the team travelling to and from the game.
Since the Falcons are losing a home game next year, how does this affect season ticket prices?
Season ticket holders will receive a renewal statement that will reflect pricing for nine games in 2014.
Will this happen regularly? Should I anticipate this to be the new reality each season?
We do not expect this to be a regular occurrence. Over the past eight years, 14 different NFL teams have played a total of nine International Series games. We would evaluate any future years on a case by case basis.
Will season ticket holders have the opportunity to purchase tickets for the London game?
Season ticket holders will have the opportunity to purchase up to four tickets on a first-come-first-served basis. Tickets will be available for sale later this year.
Will the Falcons offer travel packages for sale?
Yes. Details regarding travel packages will be made available later this year.