Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

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New Stadium

Stay Informed on the New Stadium

Payment Options

What payment options are available to me?

Take advantage of any of our three flexible payment options:

Option 1: Five monthly automatic interest free payments (credit, ACH, and debit cards accepted*) Allows you to put down the lowest payment when using a credit or debit card. Renew and leave the rest to us! We will process your payment the first business day of each month automatically for the remaining 4 months
INCENTIVE! Bank Draft (ACH) Payment
- Extra perk to renewing your account and paying by bank draft (ACH)
- Receive 2% back* on an OfficialFalconsgear.com gift card when paying via bank draft (ACH). Your account must be renewed by February 15, 2013 to receive this special incentive. (i.e. $2000 Purchased = $40 Official Team Gear Store gift card)
- *Entire account balance must be paid via bank draft (ACH). You will receive 2% back on the total amount paid in the form of an OfficialFalconsgear.com gift card. Not redeemable for cash. OfficialFalconsgear.com gift card will be mailed to the account address on file in August. Account must be paid in full by June 5, 2013. Credit card, cash and/or debit card payments do not qualify
Option 2:Two Payments (any form of payment accepted*) Allows you to pay your first payment of 40% using any form of payment method and your second payment of 60% will be due June 5, 2013.
Option 3: Pay in Full (any form of payment accepted*)
Simple, quick and convenient…Pay your balance in full now or by Friday, February 15!

How does the Five-monthly payment plan work?

Simply log into your MyFalcons account, select the monthly payment option and leave the rest to us! We will automatically charge your credit or debit card the first week of each month. Please make sure that we are able to process your card to avoid the $20 decline service fee. The expiration date on the card submitted should be June 5, 2013.

I don’t want to use a credit card, what payment options are for me?

Option 2 and 3 above are available to you.

How do I update the credit card used for payments?

Simply fill out the Credit Card Update Request Form, email to fans@falcons.nfl.com or fax to 404-223-8088

Parking Options

How can I buy parking?

You will have the option to renew your parking in May. If you did not have parking for the 2012 season, you will be notified via email with available options in July. Please check MyFalcons Tickets for up to date information.

Renewal Basics

When is the deadline to renew?

Season ticket accounts must be enrolled in one of the payment options by the final renewal deadline of February 15, 2013.

When will my account invoice be available to renew online?

All accounts will have access to their online MyFalcons account beginning in January. You will receive your mailed invoice after the playoffs.

Review 2013 Renewal Pricing

2013 Renewal Pricing

What are the Early Bird renewal incentives?

By renewing early, you will have an opportunity to win one of more than a hundred prizes. Winners will be randomly selected from accounts that have enrolled in one of the renewal payment options by February 1, 2013 at 11:59 p.m.

Incentives Include

Two Super Bowl tickets
Road Trip to an away game with team
Sideline passes
Two tickets to any regular season away game
Autographed jerseys, helmets, and footballs

What happens if I decide to not pay for my season tickets? Will I lose my seats?

Yes, all non-renewed seats will be made available to renewing season ticket holders during the relocation and additional seat processes and then to new buyers on the priority list.

Why can’t I wait to pay for my tickets until I know what seats will be available?

All accounts that renew by the deadline will have the opportunity to relocate or add available seating based on the account’s seniority. The relocation and additional seat processes will begin with season ticket holders who have renewed and then to new buyers on the priority list.

Who can help me with my specific account questions?

The Falcons service team is dedicated to providing personalized attention for our season ticket holders. Anyone on the service team can assist you with your account. Chat Live with us online, email us at fans@falcons.nfl.com or call us at 855.222.3267 and select option 2

How to Renew Your Account

I am ready to renew – how do I pay?

Phone – Dial 855.222.3627, and select 1 when prompted. You will need your account number and password/PIN
Online – Pay quickly and securely online through MyFalcons Tickets. You will need your account number and password/PIN

Who can help me with my specific account questions?

Relocations and Additional Seats

Can I relocate my seats?

Yes! A key benefit as a season ticket holder is the option to relocate yours seats during the relocation process. Our relocation and additional seat process is now online!

Online Relocation and Additional Seat System!

Seniority of account is the year in which your account was opened and renewed consecutively each year. Please note that 1976 is the first year our system shows and the first year to begin the processes.
You will receive your log in date and time in early March.
Starting in March, after renewing your existing account, you will receive the first opportunity to select from open seats before any new season ticket holders from the 2012 Priority List.
Once you have accessed the online tool, you will then be able to view and select available seats (similar to picking out a seat on an airline).
If you wish to add seats to your account, you may do so at your relocation date and time. In high demand areas, seating is reserved for relocation only and will not be allowed to be added to your account. Seating in these areas will be noted in the box as you scroll over the available seats.

To enroll in the relocation or add seat processes, complete the following steps:

Renew your account by selecting any payment option by February 15, 2013.
Log into your MyFalcons account at MyFalcons Tickets
On the left margin under ‘Quick Links’ select ‘view/edit settings’
Under Personal Settings select ‘Manage My Personal Profile’
Type the word ‘YES” to the question "Do you wish to participate in online relocation?”
If you would like to also add seats, type the word ‘YES’ to the question “Do you wish to add seats for the 2013 season?”
Click “SAVE”

You will be assigned an appointment date and time to go through each of the seat relocation and add processes.

Can I add seats to my account?

Yes! A benefit of being a season ticket holder is the option to add seats to your account during the relocation process. To add seats to your account, you may do so on your relocation date and time. In high demand areas, seating is reserved for relocation only and will not be allowed to be added to your account. Seating in these areas will be noted in the box as you scroll over the available seats.

What is account seniority?

Accounts are assigned a seniority year representing the first year in which full season tickets were purchased. To continue to earn seniority from year to year, accounts must renew their season ticket account every year consecutively. Those account holders who do not renew the account for any given year forfeit their original seniority year.

How can I relocate my seats?

Game Day Experience

Enhanced Security screening at all gates.

NFL regulations requires all fans entering the Georgia Dome to be screened. Please allow amply time to entry the stadium prior to kickoff. We recommend arriving 45 minutes prior to kick off to ensure you are in your seats for the opening kick. Please review all Fan Code of Conduct Policies

Where to park on game day?

Season parking passes are currently available in your MyFalcons Account, through the pre-season. To review all traffic, direction and ADA parking information please visit Traffic and Parking

Avoid using your GPS when traveling to the game. Get fastest directions to your parking lot.

Use our interactive parking lot directions to get directions from you home to your parking lot. Directions to parking lots.

How can I reprint my tickets?

Season ticket holders can utilize their online account and use any of the online ticket programs. Login to your MyFalcons Account Here

What concessions are located near my seats?

Get to the game early and take advantage of our Early Bird Specials! All levels within the Georgia Dome offer a wide range of concessions for your enjoyment. Most items are offered on every level. View the concession guide

When does Will Call open on game day?

Will Call windows open 2 hour prior to kick off. The Ticket Office is located between Gates A & D by the Silver lot.

Season Ticket Holder Refund Policy

Can I receive a refund once I renew my seats?

All season ticket monies are nonrefundable. Once an account is renewed, all monies are nonrefundable and cannot be used towards the purchase of single game or package plans.

Can I delete seats from my account?

Seats cannot be deleted after the renewal deadline of February 15, 2013. Seats can be deleted from your account prior to the renewal deadline. You must submit written notification and indicate the seats needing to be dropped on your renewal invoice at time of renewal.

How can I receive a refund for playoff payments?

At the conclusion of the playoffs, all playoff payments are automatically credited toward season ticket accounts as a 2013 renewal payment. Account holders can request a refund of the playoff payment prior to February 15, 2013. Playoff refund requests must be submitted in writing from the account holder of record prior to February 15, 2013 to Atlanta Falcons Ticket Operations: 1 Georgia Dome Drive, Atlanta, GA 30313

Playoffs

Review Playoff ticket pricing

2012 Playoff Pricing

What happens if I have left over money from the playoffs?

What happens if the Falcons go to the Super Bowl?

If the Falcons are one of the participating teams in the Super Bowl, all Season Ticket Account Holders will automatically be entered into a random drawing for the opportunity to purchase two tickets to Super Bowl XLVII to be played in New Orleans, on February 3, 2013. Winners of the random drawing will be notified via mail. Good luck!

Who can help me with my specific account questions?

*The Falcons reserve the right to adjust your seat assignment when a single seat is deleted or when a deletion results in a single seat in the row.

Few Lower Level Season Tickets Remaining