Check Out These Game Day Ticket Specials!

7:01 am, November 23, 2014 View Specials

FREQUENTLY ASKED QUESTIONS

People-Powered Customer Service for Atlanta Falcons

 

 


New Stadium

Season Ticket Holder Basics

What benefits are there for being a season ticket holder?

Season ticket holders can view benefits on our Season Ticket Holder benefits page click HERE

How can I purchase additional tickets to individual games?

Single game tickets are on sale now. Season ticket holders can purchase through Ticketmaster or by clicking here. All season ticket holders received a pre-sale passcode through email.

How can I buy parking?

Parking is now availble on a game day basis through Parking Panda.

When can I make changes to my account?

Season ticket holders will be able to make changes to their account after the first regular season game.

How can I update the contact information on my account?

Season ticket holders are able to update account information inside their MyFalcons Account. View our Step by Step Guide

Memories

What is Memories?

Memories is a brand new game day service, offering unique and exclusive experiences for season ticket holders. Check out the feature from your Game Day Playbook here.

How do I access Memories?

Memories are only available through the Atlanta Falcons Mobile App on Iphone or Android View a Step by Step guide HERE.

What is the cost for each Memory experience?

Click Here to view Memories experiences and their cost.

Online Ticket Programs

How do I print my tickets from home?

Ticket holders are able to print tickets at home through their MyFalcons Account. View our How To Guide

How do I email/transer my tickets?

Ticket holders are able to email/transfer tickets at home through their MyFalcons Account. View our How To Guide

How does Mobile Ticket Entry work?

Ticket holders are able to enter the game using their smart phone as a ticket,Learn More.

Game Day Basics

Does my child need a ticket to the game?

Children are not required to have a ticket if less than 33 inches in height and not utilizing a seat.

How do I get to my parking lot?

Don't use your GPS on Game Day! Find Directions here

Where is Will Call and when does Will Call open?

The Falcons will call windows are located on the North side of the Georgia Dome between Gates B and C. The windows open two hours prior to kickoff and remain open until halftime. Picture identification is required to pick up tickets.

How do I report an incident or inapporpriate behavior during a game?

Fans are encouraged to report any inappropriate behavior to the nearest security guard or Georgia Dome employee. Fans wishing to report inappropriate or suspicious behavior may also do so by either texting or calling our assistance hotline.

 

  1. Text the word “Dome” to 69050
  2. Call the assistance hotline at 404-223-8850

What are the rules for tailgating

Tailgating before games is allowed in all Georgia Dome operated parking lots (excludes parking decks). Lots open 5 hours prior to kickoff and close 2 hours after each game. Vehicles may take up only one parking space, and tailgating equipment may not extend beyond the parking space, or impede vehicle driving through the lot.

Can I bring in my camera?

Small cameras are allowed if they are for personal in use. Professional cameras and cameras with interchangeable lens and video cameras are prohibited.

What if need accessible seating for a game?

Since the vast majority of home games sell out in advance, fans are encouraged to make arrangements for ADA seating as far in advance as possible, however, alternate seating may not be available. If you hold a ticket for a price level that we do not have ADA seating available for, the ticket holder will be given the options available and must pay the difference if moving to a higher price level.


All accessible tickets are issued for an assigned location and will only be honored for that specific location. Based on availability, one to four accessible tickets may be purchased. Additional tickets may be purchased and, although every effort will be made to provide seating as close as possible, the additional seats may not be adjacent to the accessible seats. Fans in wheelchairs must have a ticket for an accessible space to ensure that they can be accommodated.



*Accessible seating ticket fraud includes, but is not limited to, misrepresentation of a physical disability or impairment for the purpose of obtaining accessible seating. The Falcons Ticket Office reserves the right to take appropriate action up to and including relocation, removal or season ticket revocation for accessible seating fraud.

NFL Clear Bag Policy

What kind of bag can I bring into the game?

Small clutch purses, with or without a handle or strap, are permitted along with NFL approved clear plastic/pvc 12” by 6” by 12” bag or the one-gallon freezer bag.

What if I have special medical equipment I need to have with me at all times, where do I put that?

An exception will be made for medical necessary items after proper inspection at a specified stadium gate designated for this purpose.

What happens if I show up at the gate with a bag that is not permitted?

Fans carrying bags that do not meet the criteria will not be allowed in the stadium and will be turned away at the gates.

What about diaper bags?

All contents within a diaper bag can be carried in a clear bag as with all other larger bags and purses. Each member of a family, including children, would be allowed to carry an approved clear bag and a clutch purse into the stadium.

View more clear bag policy FAQs

 

2014 London Game – Season Ticket Holder FAQ

Why did you decide to play a game in London?

We, along with Mayor Reed, Governor Deal and other leaders of economic development in our city and state, see this as a great opportunity to showcase the Falcons, Atlanta and the entire state of Georgia to a large international audience. We believe this opportunity will help promote and drive tourism and business development. We are also proud to represent and support the NFL in building its global brand. The league's games in London are very good for the sport.

Who will you play against, and what date is the game?

The Falcons will be playing the Detriot Lions on October 26th

How are the teams selected by the NFL?

The NFL looks for teams that they feel would be of interest to UK fans, along with teams that they know feel strongly about increasing the NFL’s international fan base and expanding their own brands globally. There is plenty of interest by NFL teams to participate in the NFL International Series. The Falcons expressed an interest in being considered.

Did the Falcons have the option of saying no to this game?

We were not required to play this game, but we think it's an honor to have been selected.

You're giving up a home game. Couldn't you have been the visiting team?

The schedule of opponents plays a role in the selection of home versus away teams. In addition, the home team receives certain privileges and benefits, such as branding in Wembley Stadium to make it look and feel like a home game right down to the crowd support, and substantial marketing and communications opportunities that will showcase the team and Atlanta. In addition, there is a home field advantage generated by the crowd.

Do you make additional money by moving the game?

No. NFL International largely controls the game. The Falcons and Georgia Dome do get reimbursed for any lost income related to one fewer home game, and NFL International covers the costs of the team travelling to and from the game.

Since the Falcons are losing a home game next year, how does this affect season ticket prices?

Season ticket holders will receive a renewal statement that will reflect pricing for nine games in 2014.

Will this happen regularly? Should I anticipate this to be the new reality each season?

We do not expect this to be a regular occurrence. Over the past eight years, 14 different NFL teams have played a total of nine International Series games. We would evaluate any future years on a case by case basis.