SEASON TICKET HOLDER HANDBOOK
ACCOUNT NAME:
The Atlanta Falcons recognize the season ticket account holder of record as the name or company that appears on the first line of the account identification card. Example:
Company is Account Holder : XYZ Company Attn: John Smith 123 Peachtree Street Atlanta, GA 30303 Individual is Account Holder Mr. John Smith Attn: XYZ Company 123 Peachtree Street Atlanta, GA 30303
CHANGES TO ACCOUNT:
Account holder of record is the only person able to make any transactions concerning a season ticket account. These transactions include, but are not limited to: changes to address, email and phone numbers, reprinting of tickets, requests for payment and detailed account information, seat additions and deletions and requests for seat relocations.
Email, phone and address changes can be made through your online account. Address changes must be made by June 1 for your season tickets to be mailed to the new address. Addresses changes will not be allowed online from June 2 until the start of the first preseason game.
TRANSFER OF ACCOUNT/SEATS:
The Atlanta Falcons designing of the Relocation Process is to reward our loyal Season Ticket Holders by allowing them the chance to relocate seat locations and request to add additional seats (if seating is available based on seniority of account). Therefore, any attempt to sell or otherwise transfer season ticket privileges to third parties will not be recognized by the Falcons and may result in cancellation of all season ticket privileges.
The transfer of an account or seat location to any person or company is not permissible whether requested to transfer the account into another name or by an attempt to transfer the seat locations by sale, gift, transfer by will or trust, property settlement, transfer to creditors or any other means. Any court order directing distribution of season tickets to a person not listed as the season ticket holder, whether bankruptcy or otherwise, will result in the Falcons exercising its right to immediately withdraw the license represented by the tickets, including any season ticket renewal privileges, upon refund by the Falcons of all amounts paid for games that have not yet been played.
EXCEPTIONS:
- 1.Transfers to a Season Ticket Account Holder's immediate family member (spouse, parent, child or sibling).
- 1.Company name changes (due to acquisition or merger) or transfers between company name and company owner.
- Requests for transfers will be accepted between January 1 and June 1.
All requests are subject to review and approval on a case-by-case basis. Upon presentation of substantiating documentation and approval of the transfer, the seniority year will be retained when an account is transferred. When a partial transfer of season tickets is made, the seniority year will be retained in the original account and a new seniority year will be assigned to the new account.
Account transfers cannot be made after season tickets have been printed.
The Falcons reserve the right to approve or reject any requests at our discretion.
OWNERSHIP PRIVILEGES
Your Season Ticket Account is a renewable, revocable license and may be withdrawn at any time at the sole discretion of the Atlanta Falcons. All account holders are subject to the rules, regulations and policies of the Falcons, the Georgia Dome and the National Football League. The Falcons retain the option to cancel an account or relocate seats assigned to an account for reasons including, but not limited to:
- Failure to meet payment or renewal deadlines
- Violations of Season Ticket Holder Code of Conduct
- Scalping or resale of tickets
- Stadium construction and/ or reconfiguration of seating areas
- Ownership disputes
- Changes in Falcons Season Ticket policies
TICKET INFORMATION
Your season tickets should be stored with your other valuable papers to safeguard against theft, loss or destruction. Lost tickets are not the responsibility of the Atlanta Falcons. Any business concerning lost, stolen or destroyed tickets will be conducted only with the season ticket account holder of record who must present proper identification.
LOST, STOLEN OR DESTROYED TICKETS
In the event that you have lost, stolen or destroyed tickets, we recommend reprinting your tickets through email on your online ticket management account. To get started visit www.myfalconstickets.com and select ‘MY FALCONS ACCOUNT.’ Access your account using your season ticket id number and choose ‘MANAGE YOUR TICKETS’.
If you need the Atlanta Falcons Office to reprint your tickets, please read below for the policies regarding the replacement of tickets:
- Do not have tickets on game day – Go to the Falcons Customer Service Windows located between Gates A and D on the south side of the Georgia Dome for assistance. Only the season ticket account holder of record can request the tickets and must pay a $20 reprint fee.
- Stolen Tickets – The season ticket account holder of record must present a letter explaining the circumstances of the theft accompanied by a copy of the official police report and copy of Driver’s License. These documents may be presented in person at the Falcons Ticket Office.
- Lost or Destroyed Tickets – The season ticket account holder of record must present a letter explaining the circumstances of the loss along with a copy of Driver’s License. These documents may be presented in person at the Falcons Ticket Office.
For the protection for each season ticket holder, tickets will not be replaced for any person other than the registered account holder as shown in the active season ticket account by the Atlanta Falcons. This policy is strictly enforced.
ONLINE TICKET PROGRAMS
- NFL TICKET EXCHANGE
- PRINT MY TICKETS
- TICKET FORWARDING
- Go to www.myfalconstickets.com
- Log in to your My Falcons Account with your account number and password
- Select the online ticket program you would like to use.
WILL CALL
The Falcons will call windows are located on the south side of the Georgia Dome between Gates A and D. The windows open two hours prior to kickoff and remain open until halftime. Picture identification is required to pick up tickets.
PLAYOFFS
As a Falcons Season Ticket Holder you are entitled to purchase your seats for any Falcons home playoff game. Invoices for playoff games will be mailed in November or December if the Falcons have a chance of hosting a post-season game. Any unused portion of your playoff payment will be applied toward the renewal of your account.
GAME DATE/TIME CHANGES
The Falcons and the NFL reserve the right to change the date and/or starting time of any game. In the event of such a change, all media will be alerted immediately. No such change shall entitle a ticket holder to any type of credit or refund.
ACCESSIBLE SEATING*
Since the vast majority of home games sell out in advance, fans are encouraged to make arrangements for ADA seating as far in advance as possible, however, alternate seating may not be available. If you hold a ticket for a price level that we do not have ADA seating available for, the ticket holder will be given the options available and must pay the difference if moving to a higher price level.
All accessible tickets are issued for an assigned location and will only be honored for that specific location. Based on availability, one to four accessible tickets may be purchased. Additional tickets may be purchased and, although every effort will be made to provide seating as close as possible, the additional seats may not be adjacent to the accessible seats. Fans in wheelchairs must have a ticket for an accessible space to ensure that they can be accommodated.
Season ticket holders with accessible seating who desire to give their tickets to someone not in need of such seating for a given game, or season ticket holders not in possession of accessible seating who desire to give their tickets to someone with a physical impairment for a given game,
*Accessible seating ticket fraud includes, but is not limited to, misrepresentation of a physical disability or impairment for the purpose of obtaining accessible seating. The Falcons Ticket Office reserves the right to take appropriate action up to and including relocation, removal or season ticket revocation for accessible seating fraud.
FAN CODE OF CONDUCT:
The National Football League, Atlanta Falcons and Georgia Dome are committed to creating a safe, comfortable and enjoyable game-day experience within the Georgia Dome and surrounding property. We want fans of all ages to enjoy the excitement and enthusiasm of game days; therefore all fans are encouraged to respect the rights of others by displaying proper etiquette. The Fan Code of Conduct includes, but is not limited to, abstaining from the following:
- Behavior that is unruly, disruptive, or illegal in nature.
- Intoxication or other signs of alcohol or substance impairment that results in irresponsible behavior.
- Fighting, foul or abusive language and/or obscene gestures.
- Interference with the progress of the game (including throwing objects onto the field).
- Failing to follow instructions of stadium personnel.
- Verbal or physical harassment of opposing team fans.
The Atlanta Falcons Code of Conduct applies to all ticket holders and patrons of the Georgia Dome and Georgia Dome property. Ticket holders and patrons are responsible for their conduct as well as the conduct of their guests.
Stadium staff will promptly intervene when necessary to ensure the Code of Conduct is enforced. Ticket holders and/or patrons who choose not to adhere to these provisions will be subject to ejection without refund, revocation of season tickets, and possible arrest and prosecution for violations of city ordinances.
In-Game Assistance
Fans are encouraged to report any inappropriate behavior to the nearest security guard or Georgia Dome employee. Fans wishing to report inappropriate or suspicious behavior may also do so by either texting or calling our assistance hotline.
- Text the word “Dome” to 78247
- Call the assistance hotline at 404-223-8850
The National Football League, Atlanta Falcons and Georgia Dome thank you for adhering to the provisions of the Fan Code of Conduct.
STADIUM SAFETY AND SECURITY
The National Football League has implemented programs throughout the League to maximize the security of its patrons and facilities on game day. A vital part of this security effort is the patron screening procedure which was initiated during the 2005 season and stipulates that you and your belongings may be searched upon entry into the stadium. By rendering your ticket and entering the stadium, you consent to such searches and waive any related claims that you might have against the NFL, its member clubs, their affiliates and stadium landlord, or their agents. If you elect not to consent to the searches, you will be denied entry into the stadium.
